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The Collapse of Customer Service at the Trusted Traveler Program for SENTRI, Global Entry pass holders Part 1
- November 22, 2019
- Category: Global Entry, SENTRI, Trusted Traveler
33 CommentsI have observed a troubling trend recently in the Trusted Traveler program for Global Entry and SENTRI pass holders. In almost every conversation I have had in the past few months the person has no idea why he or she has received a rejection or revocation from the program.
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New Trusted Traveler Program Webpage–Less Information for Global Entry, SENTRI, and NEXUS Members
- March 21, 2018
- Category: Global Entry, GOES, NEXUS, SENTRI, Trusted Traveler
CBP has phased out its now old GOES website for Trusted Traveler Program members. This new change would apply to all Global Entry, SENTRI, or NEXUS members.
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Global Entry/SENTRI: 10 Year Violation Unofficial Policy for the Trusted Traveler Program?
- February 10, 2017
- Category: Global Entry, Global Entry, NEXUS, SENTRI, Trusted Traveler
I have long suspected that the CBP Ombudsman might have an unofficial policy relating to one-time minor violations. My suspicion was that the Ombudsman’s office had an unofficial 10 year policy relating to one time violations.
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DHS TRIP Redress & Trusted Traveler (Global Entry/SENTRI/NEXUS) Denials
- February 20, 2016
- Category: Global Entry, NEXUS, SENTRI, Trusted Traveler
I have recently been able to reinstate Trusted Traveler privileges for two of my clients through only filing a DHS Trip Redress.
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Trusted Traveler, Global Entry, SENTRI, NEXUS Denials: Customs Violations
- May 21, 2015
- Category: Global Entry, GOES, NEXUS, SENTRI, Trusted Traveler
I am pleased to report that I have been able to have a client’s Global Entry privileges restored. Â This client did commit a very minor customs violation a long time ago.
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Summary of Questions and Answers: CBP Trusted Traveler Program Redress from March 2014
- July 24, 2014
- Category: Global Entry, NEXUS, SENTRI, Trusted Traveler
I am will be working on the next series of questions and answers for CBP’s Trusted Traveler Program Redress.  As I mentioned in a previous blog, I am very excited to report that I have been appointed to the AILA(American Immigration Lawyers Association) CBP National Liaison Committee.  The last CBP Trusted Traveler Redress Advisory was published
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Trusted Traveler Programs(Global Entry, Nexus, Sentri): Guilty By Association?
- November 8, 2013
- Category: Global Entry, NEXUS, SENTRI, Trusted Traveler
I have now had contact with two people who have had their Global Entry, Nexus or Sentri Passes revoked due to the actions of a traveling companion. Â Is CBP finding people guilty of a violation by association?
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Trusted Traveler or Global Entry Programs: Recent Denial Trends
- September 12, 2013
- Category: Global Entry, GOES, NEXUS, SENTRI, Trusted Traveler
I wanted to point out what I see as some potential trends with the Trusted Traveler Program, which includes Global Entry, SENTRI, and NEXUS. My observations are informal, based on reviewing material from current or potential clients.
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CBP Issues New Cards for Global Entry Members
- August 12, 2011
- Category: CBP, Global Entry, SENTRI, U.S. Customs and Border Protection
U.S. Customs and Border Protection (CBP)Â announced on August 5, 2011Â that Global Entry members will now be issued a Global Entry version of the SENTRI card which allows expedited entry into the U.S. from Canada and Mexico using the NEXUS, SENTRI and Ready Lanes at land ports of entry.