- November 8, 2014
- Category: DHS Redress, Global Entry, Trusted Traveler
I have just had a recent successful global entry appeal. Â This success primarily revolved about the filing of a DHS Redress. Â This is basically what happened…
Approaching a global entry issue is a bit like astronomy. Â No one really knows what is out there. Â You make a logical guess or approach to a situation and hope that your theory works. Â You are also sometimes surprised by the results.
In this case, my client had been stopped on a number of occasions at the airport. He is a businessman and travels quite a lot, for work and pleasure. Â Prior to contacting me, CBP had revoked his global entry status. Â He had neither a criminal record nor any customs violations. Â My theory for how to solve this issue was that if we could correct the perceived misidentification, then we could successfully appeal his global entry revocation. Â My approach was to first concentrate on the DHS Redress. Â
DHS Redress lists the following as possible reasons to file a Redress: Â
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watch list issues
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screening problems at ports of entry
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situations where travelers believe they have been unfairly or incorrectly delayed, denied boarding or identified for additional screening at our nation’s transportation hubs
I then filed the DHS Redress on behalf of my client. Â My client and I carefully explained what we thought the issues were. Â The goal was to have DHS remove what we believed was derogatory information from my client’s file. Â This would then make his traveling experiences a bit more pleasant. Â Hopefully, it would also help with his global entry.
When we received the DHS Redress final results, I was set to write to the Ombudsman to appeal the global entry revocation. Â My client at that point was so happy with the DHS Redress results, he came up with his own approach. Without telling me, he went ahead and applied for a new global entry pass. Â He got approved! Â This is where this is like astronomy. Â Things happen and you can make your best guess, but in the end, it is just an educated guess. Â You may or may not be able to duplicate the results, and at times get surprised. Â Writing to the Ombudsman takes about six months to receive a reply. Â By applying for a new pass rather than appealing the revocation, my client saved himself six months of waiting and got his pass right away. Â Good for him!
I am not going to conclude that filing a DHS Redress alone will restore a person’s Trusted Traveler benefits. Â In one case, I can confirm that it happened. Â