John Manley devotes a significant portion of his practice to representing travelers who have experienced problems with their Trusted Traveler Program benefits. The main programs are Global Entry, SENTRI (U.S.—Mexico border) and NEXUS (U.S.—Canada border). The Ombudsman’s office hears denial or revocation matters.
Many Trusted Traveler Program denials or revocations are made simply in error. John Manley has successfully represented applicants who were mistakenly on either a database or watch list.
Other applicants may have had an arrest or a possible customs violation. John Manley has successfully represented applicants who have had these issues. If you have had one of these issues, it would be best to begin with a phone conversation as either of these issues can be quite complicated.