- August 8, 2012
- Category: CBP, Global Entry, Trusted Traveler
I have previously blogged about HOW TO APPEAL a Global Entry denial or revocation.Ā This discussion involves both denial and revocation inquiries.Ā CBP (U.S. Customs and Border Protection) has recently started taking away, or,Ā revoking, the privileges of current Global Entry members.
The inquiry process covers denials or revocations from the SENTRI, NEXUS or FAST or Global Entry programs.Ā These are the Trusted Traveler programs.
I see two possible scenarios that require making such an inquiry:
- An applicant appeals a denial but does not receive a response from CBP.
- CBP revokes the privileges of an existing global entry (SENTRI, NEXUS or FAST, etc…) member, but the member does not know why
To inquire into an appeal or revocation, you may contact the local Trusted Traveler Program Enrollment Center to schedule an appointment to speak with a supervisor.Ā Here is a link to the GLOBAL ENTRY ENROLLMENT CENTER nearest you.Ā If necessary, you may also send an email or write to the CBP Trusted Traveler Ombudsman at:Ā Ā CBP.cbpvc@dhs.gov.Ā Ā SOURCE
For either scenario, I believe that it is best to first start with an email to the CBP Ombudsman.Ā This method will give you some information to work with before making an appointment to speak with a supervisor.Ā Before sending the email, you should access your GOES Account.Ā You or your attorney should examine all prior correspondence from CBP in the GOES Account.Ā Is the Denial Notification letter in your GOES Account profile?Ā It should be there.Ā If the material is not there, you or your attorney should obtain this information fromĀ CBP.Ā The CBP Ombudsman can provide an Applicant or his/her attorney with prior correspondence using the above referenced email address, typically sent as a PDF file.Ā Once you obtain the proper denial information, you can properly appealĀ and address each CBP concern.
I was denied sentri because my father commited a federal crime. Can i fight this?
Feel free to call or email me directly about this. Thank you.
What Denial/Revocation Sustained means?
I sent some paperwork that was missing for sentri pass and now in my log in page for sentri it says that with no explanation.
If you requested reconsideration, that is likely the answer to your request. Feel free to contact customer service for further explanation.
I was denied Global Entry because my ex committed a crime. Can I fight this ? I have not divorced yet but he leave the country I do not have any contact.
CBP has denied or revoked Global Entry or SENTRI applicants in the past under a āclose association is an indication of riskā basis. How to correct that is anyoneās guess.
I was denied Global Entry. I have a DUI on my record from 2010. Does that mean I will never be able to qualify for Global Entry?
If you had a felony conviction, you probably will not qualify. You should obtain certified copies of the court disposition or transcript (different courthouses use different names for it, ie. the minutes) so you can show CBP the disposition for this incident.
my son have a felony since 2018 and they remove my sentries since that time they denied, I have never do nothing wrong I’m still in my work for 22 years living same house since 32 years and have a good record
CBP has previously denied or revoked Global Entry or SENTRI applicants under a āclose association is an indication of riskā basis. How to correct that is anyoneās guess.