The Collapse of Customer Service at the Trusted Traveler Program for SENTRI, Global Entry pass holders Part 1
I have observed a troubling trend recently in the Trusted Traveler program for Global Entry and SENTRI pass holders. In almost every conversation I have had in the past few months the person has no idea why he or she has received a rejection or revocation from the program.
What Happened to the Trusted Traveler Ombudsman's Mailing Address?
If you have either been denied or had your status revoked from the Trusted Traveler program, you would have the option of requesting reconsideration from the CBP Ombudsman’s office. I have noticed recently that the Ombudsman’s office seems to have actually shut down its physical mailing address. Why is that?
