• The Collapse of Customer Service at the Trusted Traveler Program for SENTRI, Global Entry pass holders Part 1

    • November 22, 2019
    • Category: Global Entry, SENTRI, Trusted Traveler
    33 Comments

    I have observed a troubling trend recently in the Trusted Traveler program for Global Entry and SENTRI pass holders.  In almost every conversation I have had in the past few months the person has no idea why he or she has received a rejection or revocation from the program.

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  • What Happened to the Trusted Traveler Ombudsman’s Mailing Address?

    • June 15, 2019
    • Category: Global Entry, Trusted Traveler
    110 Comments

    If you have either been denied or had your status revoked from the Trusted Traveler program, you would have the option of requesting reconsideration from the CBP Ombudsman’s office.  I have noticed recently that the Ombudsman’s office seems to have actually shut down its physical mailing address.  Why is that?

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  • New Trusted Traveler Program Webpage–Less Information for Global Entry, SENTRI, and NEXUS Members

    • March 21, 2018
    • Category: Global Entry, GOES, NEXUS, SENTRI, Trusted Traveler
    No Comments

    CBP has phased out its now old GOES website for Trusted Traveler Program members.  This new change would apply to all Global Entry, SENTRI, or NEXUS members.

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  • Global Entry/SENTRI: 10 Year Violation Unofficial Policy for the Trusted Traveler Program?

    • February 10, 2017
    • Category: Global Entry, Global Entry, NEXUS, SENTRI, Trusted Traveler
    985 Comments

    I have long suspected that the CBP Ombudsman might have an unofficial policy relating to one-time minor violations.  My suspicion was that the Ombudsman’s office had an unofficial 10 year policy relating to one time violations.

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  • DHS TRIP Redress & Trusted Traveler (Global Entry/SENTRI/NEXUS) Denials

    • February 20, 2016
    • Category: Global Entry, NEXUS, SENTRI, Trusted Traveler
    1 Comment

    I have recently been able to reinstate Trusted Traveler privileges for two of my clients through only filing a DHS Trip Redress.

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  • Trusted Traveler, Global Entry, SENTRI, NEXUS Denials: Customs Violations

    • May 21, 2015
    • Category: Global Entry, GOES, NEXUS, SENTRI, Trusted Traveler
    11 Comments

    I am pleased to report that I have been able to have a client’s Global Entry privileges restored.  This client did commit a very minor customs violation a long time ago.

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  • Trusted Traveler/Global Entry Appeals and the Value of DHS Redress

    • November 8, 2014
    • Category: DHS Redress, Global Entry, Trusted Traveler
    No Comments

    I have just had a recent successful global entry appeal.  This success primarily revolved about the filing of a DHS Redress.  This is basically what happened…

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  • Summary of Questions and Answers: CBP Trusted Traveler Program Redress from March 2014

    • July 24, 2014
    • Category: Global Entry, NEXUS, SENTRI, Trusted Traveler
    2 Comments

    I am will be working on the next series of questions and answers for CBP’s Trusted Traveler Program Redress.  As I mentioned in a previous blog, I am very excited to report that I have been appointed to the AILA(American Immigration Lawyers Association) CBP National Liaison Committee.  The last CBP Trusted Traveler Redress Advisory was published

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  • My Appointment to AILA’s CBP National Liaison Committee. Next Assignment: Trusted Traveler Program Redress Advisory!

    • July 24, 2014
    • Category: Global Entry, Trusted Traveler
    2 Comments

    I am very excited to report that I have been appointed to the AILA(American Immigration Lawyers Association) CBP National Liaison Committee.  I am even more excited to be working on my first assignment for this committee: I will be working on the next Trusted Traveler Program Redress advisory! This is exactly what I was hoping to

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  • Recent Global Entry Appeal Success

    • March 15, 2014
    • Category: Global Entry, Trusted Traveler
    No Comments

    I recently received an approval of a Global Entry appeal I had prepared on behalf of a client.  It took about six months to receive the decision after we had submitted the appeal.

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